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Hellowave Technology Limited

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HomeAbout UsAfter sale policy
After sale policy


Item

Model

Warranty

Solution

Remark

Cotrollers

Temperature controller

12 months

Replacement

Online tech support available

Humidity controller

12 months

Replacement

Online tech support available

Parts

Probe

6 months

Replacement

Online tech support available

Freezer

Freezer separator

12 months

Replacement

Online tech support available



Liability exemption

1. Products without company logo.

2. The product or component has exceeded the company's warranty period, unless the two parties have separately signed an extended warranty service.

3. Any failure or damage caused by operations beyond the scope of installation and use specified in the relevant international standards, not in accordance with the company's product manuals and related installation and maintenance documents, non-product specified working environment, or incorrect installation, storage and use ( For example, the installation environment temperature is too high, too low, too humid or dry, the altitude is too high, the voltage or current is unstable, etc.).

4. Failure or damage caused by the installation, repair, modification or disassembly of the company's after-sales service personnel or the company's designated service organization, except for the case of a third-party after-sales service organization entrusted by the company.

5. Machine failure or damage caused by the use of non-standard or non-company parts or software.

6. Failure or damage caused by unforeseen accidental factors or man-made causes (operation error, scratches, handling, bumps, access to inappropriate voltage, etc.).

7. Failure or damage caused by natural disasters and other force majeure (such as earthquake, lightning, fire, etc.).

8. Other failures or damages that are not caused by the quality of the company's products (including components).

9. If the product fails due to the above circumstances, if the customer requests maintenance service, after the judgment of the company's service organization, the paid maintenance service can be provided.